I. SUBJECT

Art. 1. These general terms and conditions are intended to regulate the relations between “ATRA 96” Ltd. from Plovdiv, Antim I St. No. 22, UIC 115062959, represented by Boris Ivanov, hereinafter referred to as the SUPPLIER, and the clients, hereinafter referred to as USERS, of the online store “www.atra-bg.com”, hereinafter referred to as the “ONLINE STORE”.

II. SUPPLIER INFORMATION

Art. 2. Information according to the Electronic Commerce Act and the Consumer Protection Act:

1. Supplier name: “ATRA 96” Ltd.
2. Registered office and address of management: Plovdiv, Antim I St. No. 22
3. Address for activity: Plovdiv, Vasil Levski St. 242
4. Correspondence information: Email: shop@atra-bg.com; phone: +359 897 867766; 032/954139
5. Registration in public registers: UIC 115062959
6. Supervisory authorities:

(1) Commission for Personal Data Protection Address: Sofia, Ivan Evstatiev Geshov St. No. 15, phone: (02) 940 20 46, fax: (02) 940 36 40 Email: kzld@government.bg, kzld@cpdp.bg, Website: www.cpdp.bg

(2) Consumer Protection Commission Address: 1000 Sofia, Sv. Slawek Sq. No. 4A, 3rd, 4th, and 6th floor, phone: 02/980 25 24, fax: 02/988 42 18, hotline: 0700 111 22, Website: www.kzp.bg

7. VAT Registration No: BG 115062959

III. CHARACTERISTICS OF THE ONLINE STORE

Art. 3. The ONLINE STORE is an online shop accessible at the address www.atra-bg.com, through which USERS can enter into sales contracts and delivery agreements for the goods offered by the ONLINE STORE, including the following:

1. To register and create a profile to browse the ONLINE STORE and use additional services for providing information.

2. To make electronic statements in connection with the conclusion or performance of contracts with the ONLINE STORE through the interface of the ONLINE STORE page available on the internet.

3. To conclude sales contracts and delivery agreements for the goods offered by the ONLINE STORE.

4. To make payments in connection with concluded contracts with the ONLINE STORE, according to the payment methods supported by the ONLINE STORE.

5. To receive information about new goods offered by the ONLINE STORE.

6. To browse goods, their characteristics, prices, and delivery conditions.

7. To be notified about rights arising from the law, primarily through the interface of the ONLINE STORE’s page on the internet.

Art. 4. The Supplier delivers the goods and guarantees the rights of the Users provided by law, within the limits of good faith, adopted practices, and consumer or commercial law criteria and conditions.

Art. 5. (1) Users conclude a sales contract for the goods offered by the ONLINE STORE through the interface of the Supplier available on the ONLINE STORE page at www.atra-bg.com or by other means of remote communication.

(2) By virtue of the concluded sales contract with the Users, the Supplier is obliged to deliver and transfer the ownership of the goods selected by the Users through the interface.

(3) Users pay the Supplier remuneration for the delivered goods according to the conditions set by the ONLINE STORE and these general terms. The remuneration is the price announced by the Supplier on the ONLINE STORE page on the internet.

(4) The Supplier delivers the goods requested by the Users within the deadlines and conditions defined by the Supplier on the ONLINE STORE page and according to these general terms.

(5) The delivery price is determined separately and explicitly from the price of the goods.

Art. 6. (1) The User and the Supplier agree that all statements between them in connection with the conclusion and performance of the sales contract can be made electronically and by electronic statements within the meaning of the Electronic Document and Electronic Signature Act and Art. 11 of the Electronic Commerce Act.

(2) It is presumed that electronic statements made by Users on the site are made by the persons indicated in the data provided by the User during registration, if the User has entered the respective username and password for access.

IV. USE OF THE ONLINE STORE

Art. 7. (1) To use the ONLINE STORE for entering into sales contracts for goods, the User must enter a selected username and password for remote access.

(2) The username and password for remote access are determined by the User through electronic registration on the Supplier’s site.

(3) By filling in the data, confirming with a checkmark against “I have read and agree with the “General Terms” and clicking the “Continue” button on the “Registration” page, the User declares that they are familiar with these general terms, agree with their content, and undertake to unconditionally comply with them.

(4) The Supplier confirms the User’s registration by sending a message to the electronic address provided by the User.

(5) During registration, the User is obliged to provide accurate and current data. The User should promptly update the data provided in their registration in case of change.

(6) In case of registration using a profile from a social network or another network, the party to the contract is the person who owns the profile used for registration in the respective social or other network. In this case, the Supplier has the right to access the data needed to identify the User in the respective social or other network.

Art. 8. (1) The email address provided during the User’s initial registration, as well as any subsequent email address used for communication between the User and the Supplier, is the “Primary Email Address” as understood by these general terms. The User has the right to change their Primary Email Address.

(2) Upon receiving a request to change the Primary Email Address, the Supplier sends a confirmation request to the new email address provided by the User.

(3) The change of the Primary Email Address occurs after the User confirms it by clicking a link in the confirmation request sent by the Supplier.

(4) The Supplier informs the User of the change via email sent to the User’s Primary Email Address before the change is made.

(5) The Supplier is not responsible to the User for any unauthorized changes to the Primary Email Address.

(6) The Supplier may require the User to use the Primary Email Address in specific cases.

V. TECHNICAL STEPS FOR CONCLUDING A PURCHASE AGREEMENT

Art. 9. (1) Users primarily use the interface of the Supplier’s website to conclude purchase agreements for the goods offered by the Supplier in the ONLINE STORE.

(2) The agreement is concluded in Bulgarian.

(3) The agreement between the Supplier and the User consists of these general terms and conditions, available at www.atra-bg.com/obshti-usloviya/

(4) The party to the agreement with the Supplier is the User according to the data provided during registration and contained in the User’s personal profile. To avoid doubt, this is the data with which the account was created with the Supplier.

(5) The Supplier includes technical means in the interface of its website for detecting and correcting errors when entering information before the declaration to conclude the agreement is made.

(6) This agreement is considered concluded at the moment of the User’s registration with the Supplier. The purchase agreement for the goods is considered concluded at the moment the User orders them via the Supplier’s interface.

(7) The Supplier explicitly informs the User about the conclusion of this agreement and the conclusion of the purchase agreement for the goods by appropriate electronic means.

(8) The declaration for the conclusion of the agreement and the confirmation of its receipt are considered received when their addressees have the ability to access them.

(9) The Supplier delivers the goods to the address provided by the Users and is not responsible if the data provided by the Users is incorrect or misleading.

Art. 10. The Users conclude the purchase agreement with the Supplier by the following procedure:

(1) Registration in the ONLINE STORE and providing the necessary data, if the User does not already have a registration in the ONLINE STORE;

(2) Logging into the ONLINE STORE’s system for placing orders by identifying with a username and password;

(3) Selecting one or more of the goods offered in the ONLINE STORE and adding them to the list of goods for purchase;

(4) Providing delivery data;

(5) Choosing the method and time of payment for the price;

(6) Confirming the order;

VI. SPECIFIC OBLIGATIONS OF THE SUPPLIER. PROTECTION OF CONSUMERS

Art. 11. The rules of this section VI of these general terms and conditions apply to users for whom, according to the data provided for concluding the purchase agreement or during registration in the ONLINE STORE, it can be concluded that they are consumers under the Consumer Protection Act, the Electronic Commerce Act, and/or Directive 97/7/EC of the European Parliament and of the Council of May 20, 1997, regarding the protection of consumers in distance contracts.

Art. 12. (1) The main characteristics of the goods offered by the Supplier are defined in the profile of each good on the website of the ONLINE STORE.

(2) The price of the goods, including all taxes, is determined by the Supplier in the profile of each good on the ONLINE STORE’s website.

(3) The cost of postal and transportation charges, not included in the price of the goods, is determined by the Supplier and provided to the Users as information at one of the following moments before the conclusion of the agreement:

In the profile of each good on the Supplier’s website of the ONLINE STORE;

When selecting the goods to conclude the purchase agreement;

(4) The method of payment, delivery, and performance of the agreement is determined in these general terms and conditions, as well as the information provided to the User on the Supplier’s website.

(5) The information provided to the Users under this article is accurate as of the moment of its visualization on the Supplier’s website before the conclusion of the purchase agreement.

(6) The Supplier must specify the delivery conditions of the individual goods on the ONLINE STORE website.

(7) The Supplier specifies the total cost of the order for all the goods included in it before concluding the agreement.

Art. 13. (1) The User agrees that the Supplier has the right to accept an advance payment for concluded purchase agreements for goods and their delivery.

(2) The User independently chooses whether to pay the Supplier the price for delivery of the goods before or at the time of delivery.

Art. 14. (1) The User has the right, without owing compensation or penalty and without stating a reason, to withdraw from the concluded agreement within 14 days from the date of receipt of the goods.

(2) The right of withdrawal under paragraph 1 does not apply in the following cases:

For delivery of goods and provision of services, the price of which depends on fluctuations in the financial markets that the Supplier cannot control;

For delivery of goods made according to the consumer’s specifications or for their individual order;

For delivery of audio and video recordings or software products unsealed by the consumer;

(3) When the Supplier has not fulfilled its obligations to provide information as specified in Article 54 of the Consumer Protection Act, the consumer has the right to withdraw from the concluded agreement within three months from the date of receipt of the goods. When the information referred to in this paragraph is provided to the consumer within the withdrawal period, the period begins to run from the date of its provision.

(4) If the consumer exercises the right of withdrawal under paragraph 1, the Supplier is obliged to refund the full amount paid by the consumer no later than 30 calendar days from the date the consumer exercised the right to withdraw from the concluded agreement. The amount paid by the consumer under the agreement will be deducted by the return shipping costs unless the consumer has returned the goods at their own expense and has notified the Supplier of this.

(5) The User undertakes to keep the goods received from the Supplier, their quality, and safety during the period under paragraph 1.

Art. 15. (1) The delivery period for the goods and the starting moment from which it runs is specified for each good separately when concluding the agreement with the consumer via the Supplier’s website of the ONLINE STORE, unless the goods are ordered in one delivery.

(2) If the consumer and the Supplier have not specified a delivery period, the delivery period for the goods is 30 working days from the date following the sending of the consumer’s order to the Supplier via the Supplier’s website of the ONLINE STORE.

(3) If the Supplier cannot fulfill the agreement because it does not have the ordered goods, it must notify the consumer and refund the amounts paid by the consumer within 30 working days from the date the Supplier was supposed to fulfill its obligation under the agreement.

(4) In cases under paragraph 3, the Supplier has the right to deliver goods of the same quality and price to the consumer. The Supplier notifies the consumer electronically about the change in the performance of the agreement.

(5) In case of exercising the right of withdrawal from the agreement for deliveries under paragraph 4, the return shipping costs are borne by the Supplier.

Art. 16. (1) The Supplier delivers the goods to the consumer after verifying the fulfillment of the requirements and the presence of the circumstances under Article 61 of the Consumer Protection Act.

(2) The consumer and the Supplier certify the circumstances under paragraph 1 in writing at the time of delivery by manual signature, unless otherwise agreed.

(3) The consumer and the Supplier agree that the requirements under paragraph 1 and Article 61 of the Consumer Protection Act will be met if the certification is carried out by a person who, based on the circumstances, can be inferred to transfer the information to the consumer – the party to the agreement.

VII. OTHER TERMS

Art. 17. (1) The Supplier delivers and hands over the goods to the User within the period specified when concluding the agreement.

(2) If the period under paragraph 1 is not explicitly agreed between the parties at the time of conclusion of the agreement, the Supplier delivers and hands over the goods within a reasonable period, but not later than 2 months.

Art. 18. The User must inspect the goods at the time of delivery and handover by the Supplier, and if they do not meet the requirements, immediately notify the Supplier.

VIII. PROTECTION OF PERSONAL DATA

Art. 19. (1) The Supplier takes measures to protect the personal data of the User in accordance with the Personal Data Protection Act.

(2) For the security of the personal data of the Users, the Supplier will send the data only to the email address provided by the Users during registration.

(3) The Supplier accepts and publishes on its website a Privacy Policy, available at this address

Art. 20. (1) At any time, the Supplier has the right to require the User to authenticate and verify the accuracy of any of the circumstances and personal data declared during registration.

(2) In case the User has forgotten or lost their password, the Supplier has the right to apply the declared “Procedure for Lost or Forgotten Password,” available at www.atra-bg.com

IX. AMENDMENT AND ACCESS TO GENERAL TERMS AND CONDITIONS

Art. 21. (1) These general terms and conditions may be amended by the Supplier, who will notify all Users of the ONLINE STORE with registration in an appropriate manner.

(2) The Supplier and the User agree that any supplementation and amendment to these general terms and conditions will take effect for the User after explicit notification from the Supplier and if the User does not declare within the 14-day period provided that they reject them.

(3) The User agrees that all declarations from the Supplier regarding the amendment of these general terms and conditions will be sent to the email address specified by the User during registration. The User agrees that emails sent under this article do not need to be signed with an electronic signature to be effective.

Art. 22. The Supplier publishes these general terms and conditions at https://www.atra-bg.com/obshti-usloviya/ along with all amendments and changes to them.

X. TERMINATION

Art. 23. These general terms and conditions and the User’s agreement with the Supplier are terminated:

Upon termination and liquidation or declaration of insolvency of one of the parties to the agreement;

By mutual agreement of the parties in writing;

Unilaterally, with notice from either party in case of non-performance of the obligations by the other party;

In case of objective impossibility for one of the parties to the agreement to fulfill its obligations;

In case of seizure or sealing of equipment by state authorities;

In case of deletion of the User’s registration on the ONLINE STORE website. In this case, concluded but unfulfilled purchase agreements remain in force and subject to execution;

In case of exercising the right of withdrawal according to Article 55, paragraph 1 of the Consumer Protection Act.

XII. OTHER TERMS

Art. 24. The possible invalidity of any provision of these general terms and conditions will not lead to the invalidity of the entire agreement.

Art. 25. For matters not regulated in this agreement related to its execution and interpretation, the laws of the Republic of Bulgaria apply.

Art. 26. All disputes between the parties to this agreement will be resolved by the competent court or the Consumer Protection Commission.

Art. 27. These general terms and conditions enter into force for all Users on 01.06.2022.